Subject: Mouse Balls
Mouse Balls and mouse Ball
inspector I don't know how they wrote this with a straight face. This was a real
memo sent out by IBM to its employees in all seriousness. It went to all field
engineers about a computer peripheral problem. The author of this memo was quite
genuine. The engineers rolled on the floor! Especially note the last couple of
sentences........
"If a mouse fails to operate or should it perform
erratically, it may need a ball replacement. Mouse balls are now available as
FRU(Field Replacement Units). Because of the delicate nature of this procedure,
a replacement of mouse balls should only be attempted by properly trained
personnel.
Before proceeding, determine the type of mouse balls by
examining the underside of the mouse. Domestic balls will be larger and harder
than foreign balls. Ball removal procedures differ depending upon the
manufacturer of the mouse. Foreign balls can be replaced using the pop off
method. Domestic balls are replaced by using the twist off method. Mouse balls
are not usually static sensitive. However, excessive handling can result in
sudden discharge. Upon completion of ball replacement, the mouse may be used
immediately.
It is recommended that each person have a pair of spare
balls for maintaining optimum customer satisfaction. Any customer missing his
balls should contact the local personnel in charge of removing and replacing
these necessary items. Please keep in mind that a customer without properly
working balls is an unhappy customer.
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